Terms & Conditions

Welcome to the Romano Olives website (the "Website"). Romano Olives ("we," "us," or "our") provides this Website for your convenience and to facilitate your access to our products and services. By using the Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using the Website.

1. Use of the Website

a. You must be at least 18 years old or have the consent of a legal guardian to use the Website.

b. You agree to use the Website for lawful purposes only and not for any illegal or unauthorized activities.

c. You may not attempt to disrupt or interfere with the security or functionality of the Website.

2. Product Information

a. We make every effort to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information.

b. We reserve the right to modify or discontinue any product at any time without notice.

3. Orders and Payment

a. When you place an order through the Website, you agree to provide accurate and complete information.

b. All orders are subject to acceptance by Romano Olives. We reserve the right to reject or cancel any order for any reason.

c. Payment for orders is processed securely through a trusted payment gateway. We do not store full payment card information.

4. Shipping and Delivery

a. Shipping and delivery details are provided on the Website. Shipping times are estimates and may vary based on location and other factors.

b. Romano Olives is not responsible for delays, losses, or damages that occur during shipping.

5. Returns and Refunds

a. Our Return Policy, as outlined on the Website, governs the terms and conditions for returns and refunds.

6. Intellectual Property

a. All content, logos, trademarks, and materials on the Website are the intellectual property of Romano Olives and are protected by applicable copyright and trademark laws.

b. You may not use, reproduce, distribute, or display any content from the Website without the prior written consent of Romano Olives.

7. Limitation of Liability

a. Romano Olives provides the Website on an "as-is" and "as available" basis. We do not guarantee the accuracy, completeness, or availability of the Website or its content.

b. Romano Olives is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website.

8. Termination of Access

a. Romano Olives reserves the right to terminate or suspend your access to the Website at any time and for any reason, without prior notice.

9. Governing Law

a. These Terms and Conditions are governed by and construed in accordance with the laws of the state of Israel.

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At Romano Olives, we strive to provide you with the finest quality of olive-related products and other wellness related products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a straightforward return policy to make your shopping experience as smooth as possible.

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1. Eligibility for Returns

a. We accept returns for items purchased directly from the Romano Olives website within 14 days of the purchase date.

b. To be eligible for a return, the item must be in its original condition, unopened, and in its original packaging.

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2. How to Initiate a Return

a. To initiate a return, please contact our customer service team at contact@romanoolives.com within the eligible return period.

b. Provide your order number and a detailed reason for the return.

c. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if applicable.

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3. Return Shipping

a. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

b. We recommend using a trackable shipping service to ensure that your return is received by us.

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4. Refunds

a. Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

b. If the return is approved, we will initiate a refund to your original payment method, minus any applicable restocking fees.

c. Please allow 5-10 business days for the refund to be processed and reflected in your account.

5. Exchanges

a. We do not offer direct exchanges. If you would like to exchange a product, please follow our return process as described above and place a new order for the desired item.

6. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately upon receipt. We will provide instructions on how to proceed, which may include a return or replacement at our discretion.

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It is the express wish of the parties that these Terms and all related documents, including any rewards program terms and conditions, be drawn up in English. 

If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team at hello@romanoolives.com.

We reserve the right to modify or update this return policy at any time, so please review it periodically for changes. Your satisfaction is important to us, and we are here to assist you with any return-related inquiries or concerns.

Thank you for choosing Romano Olives. We appreciate your business and look forward to serving you again in the future.